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Overview
Join Whizz as a Team Lead to manage delinquent customer operations and enhance debt recovery performance in a fully remote role. Whizz is New York’s largest e-bike rental company, a fast-growing startup that has raised over $20M in funding.
What you'll do
- •Manage the delinquency team: assign tasks, monitor execution and ensure KPIs are met.
- •Own and improve collections KPIs and recovery performance.
- •Manage collections workflows in our CRM and ERP, including statuses, triggers, automated sequences and task routing.
- •Regularly review overdue accounts and prioritize recovery efforts.
- •Identify process gaps and propose improvements to our collections system and workflows.
- •Work with Operations, Customer Support and Development teams to implement improvements.
- •Coordinate escalations to third-party agencies or law enforcement when needed.
- •Report results, risks and improvement initiatives to senior management.
Conditions
- •Opportunity to join New York’s largest e-bike rental company, a fast-growing startup that has raised $20M+ in funding.
- •Direct work with the company’s founders and significant ownership over an important business function.
- •Opportunity to learn AI tools, automation and vibe coding — previous experience is not required.
- •Company-funded courses in vibe coding, AI tools, automation and other relevant technical skills.
- •Fully remote, full-time role (40 hours/week).
- •Base salary from $3000 + performance bonus.
Skills
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