Team Manager - Figure

Join Figure as a Team Manager to lead a team of Customer Success Associates, ensuring high-quality customer service and operational success in a remote setting.

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain.

We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets.

## What you'll do

• •Provide hands-on leadership to create a positive, collaborative work environment.
• •Oversee team performance, focusing on metrics like productivity, efficiency, quality, and SLA adherence.
• •Equip the team with up-to-date product knowledge and company policies.
• •Manage daily team operations and address escalated issues.
• •Ensure team adherence to Figure’s policies and standards.
• •Handle administrative responsibilities in compliance with company policies.
• •Serve as a liaison with Workforce Management, HR, and IT.

## Conditions

• •Compensation Range: $77,400 - $86,000/yr
• •25% annual bonus target, paid quarterly
• •Company equity in the form of RSUs
• •Comprehensive health, vision, and dental insurance
• •Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• •Employer-funded life and disability insurance coverage
• •11 Observed Holidays & PTO plan
• •Up to 12 weeks paid family leave
• •Continuing education reimbursement

• •3–5 years of leadership experience in customer support, preferably in contact centers or financial services.
• •Strong communication and interpersonal skills.
• •Proven ability to ensure policy adherence and take full ownership of team results.
• •Strategic thinker with advanced problem-solving skills.
• •High proficiency in workforce management tools, CRM systems, and data analysis platforms.