Team Manager - Figure
9.0/10
Figure
$77,400 – $86,000 USD
Remote
mid
about 2 months ago
cryptofintechweb3workforce management toolsCRM systemsdata analysis platforms
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Description
What you'll do
- •Provide hands-on leadership to create a positive, collaborative work environment.
- •Oversee team performance, focusing on metrics like productivity, efficiency, quality, and SLA adherence.
- •Equip the team with up-to-date product knowledge and company policies.
- •Manage daily team operations and address escalated issues.
- •Ensure team adherence to Figure’s policies and standards.
- •Handle administrative responsibilities in compliance with company policies.
- •Serve as a liaison with Workforce Management, HR, and IT.
Conditions
- •Compensation Range: $77,400 - $86,000/yr
- •25% annual bonus target, paid quarterly
- •Company equity in the form of RSUs
- •Comprehensive health, vision, and dental insurance
- •Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- •Employer-funded life and disability insurance coverage
- •11 Observed Holidays & PTO plan
- •Up to 12 weeks paid family leave
- •Continuing education reimbursement
Requirements
- •3–5 years of leadership experience in customer support, preferably in contact centers or financial services.
- •Strong communication and interpersonal skills.
- •Proven ability to ensure policy adherence and take full ownership of team results.
- •Strategic thinker with advanced problem-solving skills.
- •High proficiency in workforce management tools, CRM systems, and data analysis platforms.
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