Technical Account Manager - Bastion

Bastion is hiring a Technical Account Manager to enhance client experience from integration to ongoing support. This remote role involves working closely with product, engineering, and compliance teams to ensure smooth onboarding and client communication.

Bastion builds regulated financial infrastructure for modern businesses. Bastion's full stack product suite covers stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails, with the flexibility to deploy individual capabilities or combine them end-to-end. Bastion's regulated foundation underpins a compliance-first approach to risk management, ensuring the integrity and security of all financial activity within its systems. Bastion holds the appropriate licenses for its own operations, but can also act as a service provider, offering compliance and financial operations support under our customers’ licenses.

Instead of a list of requirements, we want to give you a directional look into the first 30, 90, and 180 days on the job. We are a startup, so the pace is fast and the specific work will change. People who thrive here are finding ways to contribute in their first week, and fully productive in their third month. You need to be okay with that. If you think this is something you can handle, we will be excited to speak with you.

• •Learn the product deeply, own your first client onboarding
• •Get hands-on with every Bastion product surface — issuance, custody, conversions — through sandbox integration and live documentation review
• •Shadow 2-3 active client onboardings to understand the current handoff points between product, engineering, compliance, and the client's team
• •Own your first non-enterprise client onboarding end-to-end: KYB process, sandbox setup, technical walkthrough, and the path to first live transaction
• •Audit existing technical documentation and client-facing materials — identify the gaps and confusing spots that generate support tickets, and begin improving them
• •Map the current-state ownership of every client touchpoint (who sends the onboarding email, who runs the technical kickoff, who communicates API changes) so you can systematically take ownership

• •Own the full onboarding pipeline and client lifecycle communications
• •Run all non-enterprise client onboardings independently — from initial technical scoping through sandbox, KYB, and go-live — with a repeatable process that requires zero engineering involvement per new client
• •Build and own the proactive client communication system: API changes, documentation updates, product releases, and migration guides that go out before clients have to ask
• •Partner with the compliance team to streamline the onboarding flow — reduce the number of hops between compliance, customers, and product
• •Support pre-sale technical evaluations alongside the commercial team when needed — running technical deep-dives, answering architecture questions, and helping prospective clients understand how Bastion fits into their stack
• •Identify patterns in client integration issues and feed them back to product as structured input — not just anecdotes, but data-backed recommendations that improve the product for everyone

• •Scale the client experience and shape the function
• •Manage a growing portfolio of client relationships across both mid-market and expanding enterprise accounts, with clear processes that scale without proportional headcount
• •Build tooling and automation for the parts of onboarding and lifecycle management that are repetitive — templated onboarding flows, automated status updates, self-service resources that reduce your own time-per-client
• •Help define the long-term shape of the TAM function — as client volume grows, refine how the function collaborates with the product, support and commercial teams.
• •Become the person the product team trusts to represent Bastion's technical capabilities to any client, in any conversation, without needing backup.