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Overview
SOFTSWISS is looking for a Middle Technical Account Manager to support clients of the Casino Platform, ensuring effective communication and technical problem-solving. SOFTSWISS continues to expand the team and is looking for a Technical Account Manager to support clients of the SOFTSWISS Casino Platform. This role combines client communication, technical problem-solving, and cross-team coordination to ensure stable and effective platform operations.
About Product
iGaming Platform: With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest quality of service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge through state-of-the-art technology, providing clients with an unparalleled experience at any given time.
Key responsibilities
- •Coordinating communication between the Client and internal teams
- •Acting as the Client’s representative within the Casino Platform
- •Assisting the Client with technical requests/issues via the helpdesk
- •Performing initial troubleshooting, debugging, and issue iteration
- •Escalating unsolved cases to related teams
- •Prioritising and managing the Client's requests and issues
- •Consulting the Client on their use of our product
- •Acting as a stakeholder for client-relevant product requests
- •Iterating on the client's ideas and problems to tailor our product to their needs
- •Proactive monitoring of the Client's system and its metrics, both technical and business-related
Our Benefits
- •Private health insurance
- •Sports benefits
- •Comprehensive Mental Health Program
- •Free English lessons (online)
- •Local language courses
- •Paid time off
- •Maternity leave support
- •Referral program rewards
- •Upskilling, internal workshops, and participation in professional conferences and corporate events
Required Experience
- •Fluency or proficiency in English, at least B2 or higher
- •Fluency or proficiency in Russian, at least C1 or higher
- •Strong soft skills, focusing on communication for both technical and non-technical audiences, conflict resolution, and the ability to collaborate within cross-functional teams
- •Strong analytical thinking skills, including the ability to distinguish correlation from causation, the capability to identify patterns, solve complex problems, and think critically under pressure
- •Experience with business analysis and product management processes to align technical solutions with customer needs.
- •Previous work experience in large-scale software development environments, including customer-facing roles
- •Experience with monitoring and logging tools such as Datadog, ELK (primarily Kibana), and JIRA
- •Proficiency in analyzing datasets to extract actionable insights and drive decision-making
- •Experience with GitLab CI/CD pipelines, comprehension of data-driven systems
- •Good command of markup web languages (HTML, CSS)
Nice to have
- •Familiarity with Agile frameworks, including SCRUM, and a solid understanding of iterative delivery
- •Desire and ability to learn new concepts, tools, and methodologies
- •Familiarity with Application Programming Interfaces (APIs); a basic understanding of multi-tenant architecture, knowledge of proxying, and related network concepts
- •Basic knowledge of modern frontend frameworks, particularly React; Server-Side Rendering (SSR), Search Engine Optimization (SEO) principles, and responsive design practices