AI SummaryVerified by Aipplify AI
The vacancy is strong in responsibilities and requirements but lacks compensation details.
AI quality score6.0 / 10
Check Match — Just drop your CV
See your fit for Technical Support Engineer, APAC in seconds.
Overview
Join Fireblocks as a Technical Support Engineer in Singapore, providing top-notch support for our SaaS platform in the fast-paced world of digital assets and DeFi. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it is trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.
What you'll do
- •Owning problems through to resolution using all available resources at your disposal
- •Provide real-time support using Slack and remote troubleshooting during APAC timezone
- •Deliver best-in-class technical support for Fireblocks's SaaS platform
- •Escalate technical issues to the Senior Support Team as required
- •Collaborate with the Senior Support team during outage situations and participate in war room calls
- •Adoption and adherence to business processes and policies
- •Handle customer queries and escalations professionally with meticulous case management and documentation.
Minimum Requirements
- •At least 3-5 years experience as a Technical Support Engineer (or a similar role)
- •Ability to work under high pressure and troubleshoot with effective time management
- •Work ethics/ability to work unorthodox hours in case needed
- •API implementation and debugging
- •Excellent communication skills, both oral and written
- •Excellent troubleshooting and analytical skills
Preferred Qualifications
- •BS/BA degree in Computer Science or equivalent field
- •Prior experience supporting SaaS-based products or relevant experience in financial services, technology, and/or technical support
- •Mandarin or another language depending on your actual customer base (Korean, Japanese, Bahasa)
- •Knowledge of Databases, Kibana, Grafana, OpenSearch, Scripting (Python/Perl/Bash/Javascript) or LogStash
- •Understanding of cryptographic algorithms utilized by public blockchain networks (e.g., elliptic curve, symmetric and public key cryptography, hashing, and other cryptography-related topics)
Skills
Loading similar jobs...