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Overview
Join Constructor as a Technical Support Engineer to be the first member of a new support team, handling complex customer inquiries and building support processes. Constructor is a search and recommendation platform for e-commerce with its own search engine that optimizes revenue and conversion. Founded by Eli Finkelshtein, the company raised $25 million in a Series B round in 2024, with a valuation of around $550 million. It processes over 250 billion search queries and customer interactions annually.
What you'll do
- •Become the first full-time support engineer in the newly formed support team;
- •Handle complex inquiries from reception to resolution, balancing speed, accuracy, and escalation;
- •Translate complex systems into understandable next steps for technical and business stakeholders;
- •Build support processes, documentation, and troubleshooting guides.
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