Technical Support Engineer

We are looking for a Technical Support Engineer to assist employees with workplace equipment and software diagnostics, support remote employees, and manage IT assets.

• •Resolve employee requests related to workplace APM and warehouse equipment, their setup, software and hardware diagnostics.
• •Support remote employees via phone and remote access software (AnyDesk, TeamViewer, Dameware, VNC).
• •Modernize and repair IT equipment, manage cabling.
• •Configure IP telephony clients (stationary IP phones and software products like Zoiper/Oktell/MicroSip).
• •Diagnose Wi-Fi and local network environments.
• •Work with Active Directory at a basic level (adding groups, moving objects).
• •Install and configure standardized software.
• •Diagnose and identify issues with Linux/Windows OS at the administrator level.
• •Account for IT assets during issuance, movement, and return of equipment. Write-off of equipment.
• •Interact with contractors for repair and maintenance of equipment, service providers.
• •Receive, process, and escalate tasks in the ITSM system (Redmine), adhere to SLA deadlines.
• •Maintain accompanying documentation in Confluence and Wiki.

• •Understanding of network interaction basics: assignment of TCP/IP, DHCP, IMAP, SMTP, FTP, SSH protocols.
• •Ability to use basic network diagnostic utilities: ping, arp, tracert, route, nslookup, ipconfig.
• •Skills in identifying and resolving hardware and software issues on workstations.
• •Understanding of local network and Wi-Fi principles.
• •Knowledge of Windows 10, 11/Linux OS and office software at an advanced user level.
• •Basic knowledge of Windows Server 2008/2019, basic knowledge of Active Directory.
• •Understanding of warehouse equipment principles (TSD, barcode scanner, barcode printer, cargo measurement equipment).
• •Experience with Jira/Redmine/1C/Confluence.