Technical Support Engineer

Join Zscaler as a Technical Support Engineer to manage and resolve customer cases, build trust, and collaborate with teams.

Remote, full-time role with a salary range of $70,000-$154,500.

Zscaler, serving thousands of enterprise customers globally, is a leader in cloud security.

Founded in 2007, Zscaler's mission is to make the cloud a safe place for business.

The AI-powered Zscaler Zero Trust Exchange™ platform protects enterprises from cyberattacks by securely connecting users, devices, and applications.

## What you'll do

• •Manage and resolve customer cases promptly.
• •Build trust with customers by understanding their requirements.
• •Participate in on-call rotation for weekend issues.
• •Collaborate with product and engineering teams to report code defects.
• •Communicate with customers, keeping them updated on progress.

## Conditions

• •Comprehensive health plans.
• •Time off for vacation and sick leave.
• •Parental leave options.
• •Retirement plans.
• •Education reimbursement.
• •In-office perks.

• •4+ years of support and networking experience.
• •Experience with firewalls, packet filtering, and HTTP/HTTPS troubleshooting.
• •Knowledge of IPv4, IPv6, DNS, load balancing, proxies, and authentication systems.
• •Preferred: Experience with network protocol analyzers, network security, and Zscaler products.