Technical Support Engineer
9.0/10
Zscaler
$70,000 – $154,500 USD
Remote
senior
about 2 months ago
supporttechfirewallspacket filteringHTTP/HTTPSIPv4IPv6DNSload balancingproxiesLDAPMS AD
AI Summary
The vacancy is well-structured with clear compensation and requirements, but lacks specific KPIs and direct company links.
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Description
What you'll do
- •Manage and resolve customer cases promptly.
- •Build trust with customers by understanding their requirements.
- •Participate in on-call rotation for weekend issues.
- •Collaborate with product and engineering teams to report code defects.
- •Communicate with customers, keeping them updated on progress.
Conditions
- •Comprehensive health plans.
- •Time off for vacation and sick leave.
- •Parental leave options.
- •Retirement plans.
- •Education reimbursement.
- •In-office perks.
Requirements
- •4+ years of support and networking experience.
- •Experience with firewalls, packet filtering, and HTTP/HTTPS troubleshooting.
- •Knowledge of IPv4, IPv6, DNS, load balancing, proxies, and authentication systems.
- •Preferred: Experience with network protocol analyzers, network security, and Zscaler products.
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