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Overview
Join QuickNode as a Technical Support Engineer to empower Web3 businesses. Work remotely, troubleshoot customer issues, and collaborate with a dynamic team to enhance customer experience. Quicknode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. Quicknode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The Quicknode team has over 120 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily. We are a global remote company with an HQ in Miami, Florida.
What you'll do
- •Have handled customer support in a technical capacity.
- •Worked on a remote team of 5-10 people.
- •Written scripts to figure out why some technical thing is not working.
- •Managed refunds, credits and charges in Stripe.
- •Lead a customer support team in a technical capacity.
Conditions
- •The Quicknode compensation philosophy includes pillars to ensure fair and unbiased compensation for all employees.
- •To design and deliver total reward offerings that are employee-centric.
- •To offer a competitive benefit package in all locations where we operate.
- •To prioritize attracting and retaining the best talent globally.
- •To maintain a high-performing and flexible way of working.
- •During the hiring process, we are committed to discussing compensation openly and honestly.
- •We encourage candidates to share their salary expectations and requirements early, allowing for an individualized discussion.
- •We know that our total rewards practices impact the lives and wellbeing of our employees. Therefore, we will never stop learning about the market, our business, your needs, and how best to achieve our goals through thoughtful and data-driven practices.