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Overview
Join OZON as a Technical Support Specialist to ensure smooth operation of equipment and provide support to employees. OZON is a leading e-commerce platform in Russia, offering a wide range of products and services to customers.
What you'll do
- •Ensure uninterrupted operation of equipment at employee workplaces and take prompt action to resolve issues.
- •Interact with regional technical support colleagues and other IT structures within the holding.
- •Participate in improving the quality of support services.
- •Work in HelpDesk: accept and log user requests, forward to other support lines, monitor the execution process.
- •Provide support, training, and consulting to employees regarding computers and software.
- •Write user and colleague instructions, maintain and update knowledge bases.
- •Keep track of company assets, provide data on their movements for accounting, participate in inventory.
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