AI SummaryVerified by Aipplify AI
The vacancy provides clear responsibilities and requirements but lacks compensation details.
AI quality score6.0 / 10
Check Match — Just drop your CV
See your fit for Technical Support Specialist in seconds.
Overview
Wildberries is looking for a Technical Support Specialist to provide user support and resolve technical issues in Moscow office.
Responsibilities
- •Provide technical support to users and resolve technical issues according to established regulations;
- •Assist in the installation/configuration/troubleshooting of hardware and software failures;
- •Identify system failures, register requests, escalate to 2nd line support, and monitor execution;
- •Ensure information security at all work areas and automate administration processes.
Requirements
- •Have at least 1 year of experience in technical support and knowledge of PC hardware (diagnostics, block repair);
- •Expert in user OS and applications (Windows, MS Office, macOS, iOS, Android, Terminal Services, Exchange, VPN, RDP, AnyDesk);
- •Understand the principles of DHCP, DNS, Active Directory, TCP/IP and have experience in domain administration (creating/blocking AD accounts, Exchange);
- •Familiar with structured cabling systems, network equipment, and IP telephony (desktop devices and softphone);
- •Possess responsibility, psychological stability, teamwork skills, and multitasking ability;
- •Understand ITIL approaches (incident and problem management).
Skills
Loading similar jobs...