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Overview
Join Wildberries as a Technical Support Specialist to monitor and support internal IT services, diagnose issues, and enhance support efficiency.
Responsibilities
- •Support and monitor internal warehouse IT services.
- •Conduct initial diagnostics and promptly resolve technical failures and issues.
- •Maintain a knowledge base for incident resolution.
- •Consult users on technical support issues and provide recommendations within your competencies.
- •Participate in the development and implementation of new tools and procedures to enhance support efficiency.
Requirements
- •At least 1 year of experience in technical support.
- •Knowledge of SQL: ability to write complex selects (joins, subqueries).
- •Experience with REST API (request/response, reading XML, JSON).
- •Experience with ticketing systems like Jira.
- •Ability to quickly and effectively resolve technical issues.
- •Strong communication skills and ability to work in a team.
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