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Overview
Join our remote team as a Technical Support Specialist, focusing on B2B payment infrastructure and integrations. Help resolve transaction issues and ensure smooth merchant onboarding.
What you'll do
- •Merchant onboarding: configure payment methods and routing (PSP, On/Off-ramp, cards)
- •API integrations: issue keys, set up environments, validate requests in Postman.
- •Incident investigation: trace transaction errors through JSON payloads, SQL queries, and Grafana logs to find the actual root cause.
- •Bug triage: reproduce, isolate (merchant vs. platform side), escalate to Engineering with a clear technical write-up.
- •Production go-live: final configuration checks before a merchant goes live.
What we offer
- •Fully remote international team.
- •Competitive salary discussed individually.
- •Real ownership - you're resolving issues, not just routing tickets.
- •Clear path to Senior roles in Support, Product, or Engineering.
- •Transparent engineering culture, low bureaucracy.
What you bring
- •You are one of two profiles:
- •Senior Customer Support in FinTech or payment processing with technical depth: you've used Postman to test requests, written SQL queries, and know your way around logs.
- •L2 Technical Support or Integration Specialist with 2+ year working directly with payment APIs, merchant configurations, or PSP integrations.
- •Hands-on log experience - you can follow a transaction trace and find where it broke.
- •Solid understanding of REST APIs, JSON structures, and how payment flows work end to end.
- •English B2/C1 in writing - merchants are international.
Nice to have
- •Grafana or similar monitoring tools, experience with PSP connectors or payment gateways, SQL well enough to write your own queries.
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