Trading Incidents Analyst

Join Entain as a Trading Incidents Analyst to manage trading-related incidents and ensure minimal customer impact. This role involves 24/7 support and collaboration with various teams. Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

• •Be a contact for Trading Incidents across designated communication channels, escalating as needed.
• •Monitor and manage shared inboxes, ensuring you log, prioritise, and assign emails according to established procedures.
• •Support Trading Incidents Lead Analysts and senior team members during incident investigations and resolution activities.
• •Help with initial incident checks using defined processes, gathering information to support further investigation.
• •Handle basic sportsbook and trading-related queries from customer-facing teams, escalating complex issues.
• •Support communication with third-party feed providers by logging issues and sharing relevant details.

• •Working pattern: Night shifts only.
• •Initial training period will be on day shifts with office attendance required.
• •After training, you will move to night shifts and work fully remotely.
• •Depending on your role and location, you can expect to receive benefits like:
• •Generous group bonus scheme
• •Private medical insurance
• •Pension Scheme
• •Free subscription to wellbeing app Unmind
• •Entain & Enhance days – 2 paid days off to focus on your professional or personal development
• •Sharesave Scheme
• •Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.