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Overview
Join Alpaca as a Trading Operations Associate, providing high-quality support to enterprise clients in a remote role. Competitive salary and benefits included. Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totaling over 10 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Key Responsibilities
Customer Support:
- •Deliver high-quality support to enterprise-level clients through various channels (phone, email, chat).
- •Investigate and resolve issues related to account management, order entry, processing, execution, FIX sessions, and OMS functionality.
- •Assist clients with troubleshooting and technical issues to ensure seamless operations.
Trading Services:
- •Monitor client accounts and trading activity for anomalies, providing timely alerts and support as necessary.
- •Stay informed on market developments and trading infrastructure to offer relevant guidance and insights to clients.
- •Monitor corporate actions, including dividends, stock splits, mergers, and other events, ensuring accurate and timely communication and resolution.
Collaboration and Feedback:
- •Work closely with trading desks, operation, IT, and compliance teams to address and resolve client issues efficiently.
- •Collect client feedback and share insights with product development and management teams to refine services and tools.
Compliance and Risk Management:
- •Ensure all client interactions and trading-related activities adhere to regulatory requirements and internal policies.
- •Proactively identify and address potential risks associated with client operations and trading processes.
How We Take Care of You
- •Competitive Salary & Stock Options
- •Health Benefits
- •New Hire Home-Office Setup: One-time USD $500
- •Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Qualifications
- •Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
- •At least 2-3 years of experience in brokerage operations, trading, or a related field.
- •Proven experience in customer support, relationship management, and trading services.
- •Demonstrated experience with trading platforms and equities trading and familiarity with FIX protocol. Options experience is a plus.
- •Must either possess FINRA series 7, 63 or local equivalent with a willingness to obtain in the first 6 months.
- •Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
- •Excellent English written and verbal communication skills to interact with internal and external stakeholders.
- •Proficient verbal communication skills in a language other than English. French, German, or Arabic are a plus.
- •Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
- •High ethical standards and a commitment to maintaining confidentiality.