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Overview
BitGo is seeking a Trust Officer in Sioux Falls to manage trust accounts, ensuring compliance and efficient onboarding of clients in the digital asset space. BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com. *This role will require being full-time onsite at our Sioux Falls office to support collaborative team dynamics and innovative problem-solving.*
What you'll do
- •Manage and oversee the full lifecycle of trust accounts under administration, from onboarding through termination.
- •Perform client onboarding reviews (KYC), including identity/document verification, adverse media and sanctions screening, and risk-based assessments.
- •Serve as a key contributor in the account acceptance process, ensuring all new clients meet internal and regulatory standards prior to opening.
- •Collaborate with Compliance, Legal, and Risk teams to ensure adherence to AML, BSA, and trust company policies during onboarding and account maintenance.
- •Maintain strong client relationships by providing responsive service, answering questions, and proactively addressing client needs throughout the customer journey.
- •Participate in trust distributions, review of trust documents, and implementation of account-specific instructions (discretionary and directed).
- •Perform annual and periodic trust account reviews to ensure compliance, documentation accuracy, and service consistency.
- •Maintain up-to-date knowledge of applicable laws, trust regulations, and BitGo products and services.
- •Escalate unusual account activity, complex asset types, or document deficiencies to internal stakeholders for review and resolution.
Conditions
- •Competitive base salary, bonus and stock options
- •100% company paid health insurance for employee, partner and dependents
- •Up to 4% 401k company match
- •Paid parental leave, Paid vacation
- •Free custom lunches, dinners and snacks
- •Computer equipment and workplace furniture to suit your needs
- •Great colleagues and inspiring startup environment
- •*Benefits may vary based on location*