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Overview
Join our iGaming team as a VIP Account Manager, focusing on the LATAM market. Engage with VIP players and drive retention strategies.
Responsibilities
- •Identify and develop pre-VIP players into full VIP status through personalized engagement strategies
- •Build and maintain strong, trust-based relationships with current VIP players
- •Monitor and manage each player's progression through loyalty levels
- •Proactively identify churn risks and implement timely retention measures
- •Analyze financial and product metrics across your assigned portfolio
- •Manage bonuses, benefits, and personalized offers to maximize LTV
- •Serve as the primary point of contact for VIP players, delivering a white-glove experience
- •Collaborate with CRM, product, and finance teams to align incentives with business goals
Requirements
- •3–4+ years of experience in gambling/iGaming, specifically with VIP players
- •Strong understanding of GGR, NGR, LTV, churn rate, and other key metrics
- •Proven ability to manage client relationships and drive upsell/retention
- •Spanish C1+ — mandatory (primary language for LATAM players)
- •English B2+ (internal company communication)
- •Experience managing bonuses, promotions, and loyalty programs
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