VIP Manager

Seeking a VIP Manager for an iGaming project with Uzbek language skills to manage VIP client communications and loyalty.

## What you'll do

• •Manage a portfolio of VIP clients using scripts.
• •Daily and weekly interactions via messengers, calls, and emails tailored to each VIP client's needs.
• •Prepare basic personal offers (cashback/free spins/free bets/bonuses).
• •Control bonus issuance and compliance.
• •Collect client feedback.
• •Escalate issues related to payments, verification, risk, and support.
• •Prepare basic reports as needed.

• •1.5–2 years of experience in iGaming/online casinos.
• •Experience handling client objections.
• •Understanding of customer service principles and VIP client communication.
• •Responsibility and attention to detail.
• •Stress resistance, flexibility, and adaptability.
• •Developed communication skills.
• •Ability to multitask.
• •Teamwork skills.
• •Result-oriented with an understanding of key performance indicators.