UC
VIP Manager
5.0/10
Unknown Company
Not specified
Remote
mid
about 2 months ago
igamingsupport
AI Summary
The vacancy provides clear tasks but lacks salary details and company information, with minimal tech stack description.
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Description
What you'll do
- •Manage a portfolio of VIP clients using scripts.
- •Daily and weekly interactions via messengers, calls, and emails tailored to each VIP client's needs.
- •Prepare basic personal offers (cashback/free spins/free bets/bonuses).
- •Control bonus issuance and compliance.
- •Collect client feedback.
- •Escalate issues related to payments, verification, risk, and support.
- •Prepare basic reports as needed.
Requirements
- •1.5–2 years of experience in iGaming/online casinos.
- •Experience handling client objections.
- •Understanding of customer service principles and VIP client communication.
- •Responsibility and attention to detail.
- •Stress resistance, flexibility, and adaptability.
- •Developed communication skills.
- •Ability to multitask.
- •Teamwork skills.
- •Result-oriented with an understanding of key performance indicators.
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