VIP Manager

We are looking for an experienced VIP Manager to work with high-value players in the iGaming sector, focusing on developing long-term relationships and enhancing loyalty through a personalized approach.

• •Personal support and development of a portfolio of VIP players.
• •Building and maintaining long-term relationships with clients.
• •Communication with players through various channels.
• •Retaining and reactivating clients through an individual approach.
• •Developing personalized bonus offers and promotions.
• •Prompt response to key triggers: decreased activity, large wins or losses, risk of churn.
• •Resolving non-standard requests and complex situations of VIP clients.
• •Segmenting the player base and prioritizing work based on client value.
• •Maintaining CRM and reporting on player interactions.

• •Knowledge of English for internal communication is a plus.
• •Experience with iGaming CRM platforms (Fast Track, Customer.io, Salesforce, etc.) is a plus.
• •Understanding of casino bonus mechanics: wager, cashback, free spins, and other retention tools is a plus.
• •Experience with retention, churn, and reactivation metrics is a plus.
• •Experience interacting with international teams is a plus.

• •At least 1 year of experience in the casino sector.
• •Direct communication experience with players in the role of VIP Manager, Retention Manager, VIP Support, or similar position.
• •Good understanding of the CIS market and behavior of the Russian-speaking audience.
• •Fluent in Russian.
• •High level of communication and emotional intelligence.
• •Confident working with CRM systems, admin panels, and spreadsheets.
• •Willingness to relocate to Dubai after successfully passing the probation period.