UC
VIP Support | Customer Operations | Acting Shift Lead
5.0/10
Unknown Company
Not specified
Remote
lead
2 days ago
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Description
What you'll do
- •Supporting VIP clients and high-priority users
- •Managing support for 22 active projects simultaneously
- •Handling financial requests: deposits, withdrawals, payment case investigations
- •Conducting AML/KYC checks and interacting with internal departments
- •Managing complex inquiries, escalations, and conflict situations
- •Coordinating shift workflows, supporting staff, and onboarding new specialists
Requirements
- •Experience in customer service and team management
- •Ability to handle high-pressure situations
- •Strong problem-solving skills
- •Excellent communication skills
- •Familiarity with customer support tools and processes
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