Account Management Team Lead

Lead the Account Management function at Cryptopay, ensuring outstanding client experience and driving commercial success across strategic clients.

• •Lead and oversee the daily operations of the Account Management team, ensuring effective portfolio management and consistent delivery of high-quality client service.
• •Manage, mentor, and develop Account Managers through regular performance reviews, coaching, and professional guidance.
• •Build and maintain strong relationships with key and strategic clients, ensuring high engagement, proactive communication, and exceptional client satisfaction.
• •Monitor account performance and growth opportunities, supporting the team in driving revenue through upselling, cross-selling, and renewals.
• •Act as the primary escalation point for complex client issues, coordinating with internal teams to ensure timely and effective resolutions.
• •Establish and maintain structured account management processes, including reporting, account planning, and CRM documentation.
• •Collaborate with Sales, Product, Operations, and Compliance teams to ensure seamless service delivery and alignment with client needs.
• •Analyze client performance data and deliver actionable insights and reports to senior management.
• •Ensure all account management activities comply with internal policies, procedures, and regulatory requirements.

• •Work at the intersection of fintech and cryptocurrency innovation.
• •Join a fast-growing international team.
• •Collaborate with leading companies in the payments and digital assets ecosystem.
• •Opportunity to build and lead a high-performing account management function.
• •Exposure to global clients and industry events.