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Overview
Join OpenAI as an AI Success Engineer to drive account health and adoption for education institutions, ensuring technical readiness and delivering measurable value using OpenAI's platform. OpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.
What you'll do
- •Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization
- •Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio
- •Conduct technical enablement and configuration sessions across our broad product portfolio
- •Identify and validate use cases by embedding with customer teams to understand workflows and pain points
- •Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning
- •Build strong relationships with provosts, CIOs, IT leaders, academic, and technical stakeholders and help align institutional goals with OpenAI capabilities
- •Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs
- •Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross functional navigator who keeps teams aligned, informed, and moving toward customer outcomes
- •Guide value realization through student, faculty, and institutional outcomes such as engagement, research productivity, operational efficiency, and learning impact, supported by baselines and reporting
- •Facilitate workshops for faculty, staff, and administrators on use case design, adoption best practices, champion building, and institution-wide enablement
- •Help drive expansions by identifying high leverage opportunities where OpenAI’s platform can power new workflows or lines of business
- •Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc.
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