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Overview
Join OpenAI as an Engineering Manager for the Premium team, leading the development of customer-facing subscription experiences in ChatGPT's consumer revenue business. OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
What you'll do
- •Lead and scale an engineering team responsible for some of ChatGPT’s most important subscription and monetization experiences.
- •Own the technical execution for Premium customer experiences across plan merchandising, paywalls, upgrade flows, checkout UX, plan management, renewals, downgrades, and cancellation.
- •Partner with Product and Data Science to run high-quality experiments across upgrade, trial, renewal, downgrade, and cancellation flows.
- •Improve key subscription metrics including conversion, renewal, churn, ARPU, and lifetime value.
- •Build reliable customer-facing Premium experiences for purchase, plan management, renewal, downgrade, cancellation, and access-related states at scale.
- •Partner closely with FinEng and other platform teams to evolve the billing, payments, and entitlement capabilities that power Premium experiences.
- •Collaborate closely with Product, Design, Data Science, Finance, Legal, Support, and Marketing on monetization strategy and execution.
Conditions
- •This role is exclusively based in our San Francisco HQ.
- •We offer relocation assistance to new employees.