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Overview
Join Crypto as an Application Support Engineer to ensure the stability and performance of our trading environments. Work in a fast-paced environment with a focus on operational excellence. Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
What you'll do
- •Partner Support: Serve as a technical point of contact for partner channels, including FCMs, trading service providers, and market makers. Respond to partner questions and incidents through established communication channels, including Slack and Teams.
- •Production Support & Monitoring: Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability.
- •Daily Operations: Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures.
- •Incident & Problem Management: Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident reviews.
- •Performance Tuning: Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations.
- •Change & Release Support: Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
- •Shift Handover & Documentation: Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication.
- •Process Improvement & Automation: Participate in the investigation, implementation, and operation of tools and scripts to automate, streamline, and continuously improve operational workflows.
- •Collaboration: Work closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives.
Conditions
- •Competitive salary
- •Attractive annual leave entitlement including: birthday, work anniversary
- •401(k) plan with employer match
- •Eligible for company-sponsored group health, dental, vision, and life/disability insurance
- •Work Flexibility Adoption. Flexi-work hour and hybrid set-up
- •Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.