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Overview
Scale AI is looking for an Area Manager to lead the Red Team & Safety Center, managing contributor workforce for adversarial safety testing of AI models. At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact.
Key Responsibilities
- •Manage 2–4 Campaign Leads and oversee a total contributor population of ~30–45
- •Own workforce allocation: Receive project staffing requests from delivery, assign contributors based on skill, availability, and project needs
- •Conduct weekly 1:1 performance feedback sessions with Campaign Leads and contributors; draft performance documentation with input from CLs
- •Take HR actions including “seek to understand” conversations, performance improvement plans, and escalations to HR
- •Manage all EOR administrative coordination: Timecards, PTO, benefits questions, and teaming partner liaison with HireArt
- •Coordinate with support staff (HR, IT, facilities) on contributor onboarding, offboarding, and operational needs
- •Provide subject matter oversight across campaigns: Domain guidance, content policy consultation, and quality calibration
- •Identify and develop tools, processes, and product features to improve operational efficiency and contributor success
- •Conduct training sessions for new contributors; manage knowledge transfer and onboarding processes
Commitment and Location
- •Full-time, FTE-Field position at Scale AI
- •Onsite role based in Southlake, TX
- •Reports to Red Team & Safety Center Lead
Compensation and Benefits
- •Base salary range for this full-time position in Texas: $98,000 — $122,000 USD
- •Compensation packages include base salary, equity, and benefits
- •Benefits include comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO
- •This role may be eligible for additional benefits such as a commuter stipend.
Minimum Qualifications
- •2+ years of professional experience in AI red teaming, trust and safety, content safety operations, or a closely related field
- •1+ years of direct people management or team leadership experience
- •Strong organizational and workforce planning skills; ability to manage allocations across multiple concurrent projects
- •Excellent written and verbal communication skills; ability to deliver clear performance feedback and represent team needs to leadership
- •Experience with HR processes including performance management, corrective actions, and onboarding
- •Ability to work with sensitive or graphic material across text, image, video, audio, and agentic modalities
Preferred Qualifications
- •Experience managing managed workforce operations in technology, BPO, content moderation, or government services
- •Familiarity with EOR/staffing agency coordination and co-employment considerations
- •Background in AI/ML safety evaluation, adversarial testing, or model policy development
- •Experience with productivity analytics, workforce planning tools, or operational dashboards
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