Business operation lead

BCRAFT is seeking a Business Operations Lead to implement corporate standards and enhance operational metrics in the iGaming sector. This remote full-time role involves ensuring compliance, conducting audits, and developing KPIs. We are an international IT company developing innovative software products in the iGaming sector.

• •Ensure the implementation and compliance with corporate processes and standards.
• •Monitor process execution, identify deviations, and initiate corrective actions.
• •Conduct regular audits of operational activities in departments.
• •Control the execution of agreements and interaction between teams.
• •Collaborate with leaders to develop and implement KPIs, SLAs, and operational metrics.
• •Build a system for measuring effectiveness and regular management reporting.
• •Analyze indicators, control data quality, identify deviations and causes.
• •Ensure compliance with Jira standards: task setting, decomposition, workflow, statuses, and attributes.
• •Provide a unified approach to Task Management and implement best practices in Jira.
• •Control the quality of corporate documentation in Confluence, the relevance of the knowledge base, and unified formatting standards.
• •Assist departments in describing processes, instructions, and regulations, and develop a culture of documentation.

• •Participate in the development of a large-scale product in an active growth phase.
• •Transparent processes and support at all stages.
• •Space for experimentation and growth.
• •Professional team, clear roadmap.
• •Remote work from anywhere in the world.
• •Salary in currency.