Business Operations Manager / Director – Client Onboarding & Partnerships
The vacancy is well-structured with clear responsibilities and requirements, though some details on technology and payment terms are lacking.
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Overview
Join Crypto.com as a Business Operations Manager/Director to lead B2B client onboarding and partnerships. Drive operational excellence and enhance client experiences in a dynamic fintech environment. Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
What you'll do
- •Own end-to-end B2B client onboarding, from initial engagement and contract execution through technical integration, operational readiness, and go-live.
- •Serve as the primary operational point of contact for institutional clients, including brokers, FCMs, introducing brokers, and other market participants.
- •Coordinate contract listing, account setup, credentialing, and related operational processes in partnership with legal, compliance, product, and technology, to deliver a seamless and scalable client experience.
- •Identify onboarding bottlenecks, design pragmatic solutions, and drive execution from recommendation through implementation.
- •Develop and maintain operational playbooks, process documentation, SLAs, escalation paths, and client readiness materials.
- •Track and report onboarding pipeline status, client health, operational risks, and KPIs to leadership and cross-functional stakeholders.
- •Represent OG.com in client-facing discussions, including navigating negotiations, resolving issues, and prioritizing conversations with sound judgement and credibility. Build strong client relationships, anticipate operational risks, and resolve issues before they escalate.
- •Lead cross-functional special projects that do not sit neatly within one function, translating business objectives into clear project plans, milestones, owners, and deliverables.
Conditions
- •Competitive salary
- •Attractive annual leave entitlement including: birthday, work anniversary
- •401(k) plan with employer match
- •Eligible for company-sponsored group health, dental, vision, and life/disability insurance
- •Work Flexibility Adoption. Flexi-work hour and hybrid set-up
- •Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.