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Overview
Join IGT as a Chargeback Analyst in Las Vegas, NV, and support payment dispute operations while ensuring compliance and exceptional customer service. IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.
What You'll Do
- •Responsible for verifying and posting details of business transactions, such as funds received and disbursed, and total accounts.
- •Maintains accounting records of chargebacks, retrieval requests, and exception processing.
- •Compiles and sorts documents as they relate to the chargeback and retrieval cycles.
- •Analyzes customer needs when answering questions as they relate to account inquiries and disputes.
- •Explains available services to customers.
- •Corrects errors and resolves financial disputes as conveyed by cardholders and credit card associations.
- •Adheres to departmental procedures to meet customer and client needs in an innovative and resourceful manner.
- •Performs other related duties as assigned.
What We Offer
- •Hourly compensation is 18.50 USD, with flexibility to adjust higher or lower based on qualifications.
- •Discretionary bonus opportunities.
- •Comprehensive health, dental, and vision coverage.
- •Paid time off and wellness programs.
- •Tuition reimbursement.
- •401(k) with company contributions.
- •Additional benefits including disability coverage and identity protection.
What We're Looking For
- •High school diploma or GED required; Associate degree preferred.
- •0–2 years of experience in customer service, financial operations, data analysis, or a related office environment.
- •Basic understanding of accounting principles or financial transactions.
- •Strong analytical and problem-solving skills with exceptional attention to detail.
- •Excellent verbal and written communication skills with a customer-focused mindset.
- •Ability to build positive working relationships across multiple teams.
- •Proficiency with Microsoft Office, including Excel, Word, and Outlook.
- •Bilingual skills are a plus.