Chargeback and Fraud Monitoring Specialist

Join paytech as a Chargeback and Fraud Monitoring Specialist to monitor payment activity, investigate fraud, and manage chargebacks in a fast-paced environment. paytech builds the technology behind modern payments. Our white-label payment gateway, payment orchestration platform, and growing suite of payment products help businesses launch, scale, and optimise their payment infrastructure.

• •Monitor transactions and payment activity for suspicious behaviour, unusual patterns, and potential fraud
• •Review fraud alerts generated by PSPs, acquirers, fraud prevention tools, and internal monitoring systems
• •Investigate potentially fraudulent transactions using customer profiles, payment history, device data, IP addresses, card usage, and behavioural patterns
• •Identify fraud trends across traffic sources, markets, payment methods, BINs, issuers, and merchant accounts
• •Review individual chargeback cases and determine whether they should be accepted or disputed
• •Collect and prepare supporting evidence for chargeback representment, including transaction details, 3DS authentication results, customer communication, login history, terms acceptance, payment records, and service usage evidence
• •Submit chargeback responses within deadlines established by card schemes, acquirers, and PSPs
• •Monitor chargeback ratios, fraud-to-sales ratios, dispute rates, and other card-scheme risk indicators
• •Track Mastercard and Visa monitoring thresholds and help prevent entry into fraud or chargeback monitoring programmes
• •Investigate spikes in chargebacks or fraud and identify potential causes, including traffic quality, technical issues, misleading descriptors, recurring payment problems, and operational failures
• •Support the implementation and optimisation of fraud prevention rules, transaction limits, velocity checks, blacklists, whitelists, and risk-scoring criteria
• •Review existing fraud rules and recommend adjustments to reduce fraud without unnecessarily impacting approval and conversion rates
• •Work closely with Payments, Risk, Compliance, Customer Support, Finance, Product, and Technical teams
• •Communicate with PSPs, acquirers, fraud prevention providers, and other external partners regarding fraud alerts, chargebacks, evidence requirements, and risk recommendations
• •Prepare regular reports on chargebacks, fraud levels, dispute outcomes, recovery rates, trends, and emerging risks
• •Ensure investigations and dispute-handling activities follow internal procedures, card-scheme rules, regulatory requirements, and data-protection standards
• •Contribute to the continuous improvement of fraud monitoring, chargeback handling, and payment risk procedures

• •Work equipment tailored to your needs: Mac, Windows, or Linux
• •Cozy Limassol office with coffee, snacks, drinks, PS5, and rooftop view
• •Private medical insurance after probation and additional benefits, including sport coverage
• •Partial lunch coverage
• •Full work-permit support