Collection Analyst [CO Collection]

Join Plata as a Collection Analyst to build a new Collections function in Colombia. Utilize your analytical skills to design processes, improve performance, and make a direct impact on business results. We are looking for a highly skilled Collection Analyst to join our Collections team. We're launching a new business line in Colombia and looking for a senior analyst who will help build the entire Collections function from the ground up.

• •Design, execute, and evaluate A/B tests and other experiments to identify the best strategies for improving repayment rates, agent productivity, and customer contact efficiency.
• •Develop and refine performance metrics, agent incentive models, and operational KPIs.
• •Collaborate with Product, Risk, and Operations teams to identify growth opportunities, test process changes, and measure business impact.
• •Build and automate data pipelines, dashboards, and monitoring systems to ensure timely, actionable insights.
• •Forecast performance and model financial outcomes to support decision-making in collection strategies and resource allocation.
• •Communicate findings clearly to non-technical stakeholders and translate data into business actions.

• •Relocation support to one of our hubs — Columbia, Serbia, Cyprus, or Spain — with assistance for the employee and their family.
• •Flexible work from one of our offices or remote.
• •Healthcare Coverage.
• •Education Budget: language lessons, professional training, and certifications.
• •Wellness Budget: mental health and fitness activity reimbursements.
• •Vacation policy: 20 days of annual leave and paid sick leave.

• •3+ years of experience in Data Analytics, Collection Analytics, CRM Analytics, Risk Analytics, or a similar analytical role.
• •Strong SQL skills and experience working with large datasets.
• •Experience building dashboards and reports using BI tools such as Tableau, Superset, Power BI, or similar.
• •Understanding of data validation, data quality checks, and analytical reporting.
• •Hands-on experience working with cross-functional teams, including Product and Engineering.
• •Experience designing or improving business processes, not only reporting on them.
• •Strong communication skills and ability to translate business requirements into analytical solutions.
• •Self-driven, proactive, and comfortable taking ownership in a fast-paced environment.