Country Manager

We are looking for an experienced Country Manager to build and strengthen the brand's presence in the iGaming market, overseeing traffic, product, payments, and reputation management while leading a local team.

• •Take full ownership of the GEO’s P&L and overall market performance, reporting directly to the CEO/COO
• •Build and scale the brand presence within the target market, either from scratch or by improving an existing setup
• •Manage and coordinate local operations across traffic acquisition, product localization, payments, CRM, VIP, support, partnerships, and reputation management
• •Conduct audits of core metrics, domains, payment infrastructure, affiliate setup, and operational processes
• •Drive user acquisition activities with a strong focus on affiliate traffic and FTD growth targets
• •Oversee CRM and retention initiatives, including reactivation campaigns and local communication channels
• •Develop and manage VIP programs with a focus on increasing GGR contribution from VIP players
• •Ensure customer support performance meets agreed SLA, FRT, CSAT, and FCR targets
• •Coordinate local partnerships, influencer collaborations, media plans, and brand positioning activities
• •Build, onboard, and manage local teams while monitoring operational efficiency and employee engagement
• •Monitor market competition and prepare regular competitive intelligence reports
• •Lead reputation management activities, including review platform monitoring and crisis response coordination
• •Work closely with HQ functions including Product, CRM, Finance, Legal, and Tech teams
• •Track and optimise key business KPIs including FTD, LTV/CAC, retention, NGR, VIP share, payment uptime, support CSAT, and brand sentiment

• •Direct collaboration with the CEO/COO and fast decision-making processes
• •Full ownership of the GEO, including P&L, team, and strategic direction
• •Dedicated budgets for affiliates, influencers, and infrastructure with a high level of autonomy
• •Support from experienced central office teams across Product, CRM, Finance, Legal, and Tech
• •Transparent KPIs and clearly structured growth phases
• •Fully remote setup with a flexible schedule

• •3+ years of experience in iGaming across affiliate, traffic, product, or country operations
• •Strong understanding of .com economics, including CAC, LTV, NGR, and affiliate revshare models
• •Experience launching and scaling operations in one of the following markets: Türkiye, India, Europe
• •Experience working with PSP/payment infrastructure within offshore verticals
• •Experience building and managing local teams, including hiring, onboarding, and KPI management
• •Strong analytical mindset with the ability to work with dashboards and build actionable hypotheses
• •Understanding of CPA/revshare mechanics and affiliate tracking platforms such as Affise, Tune, Cellxpert, etc.
• •Languages proficiency: Upper-intermediate level of English
• •Experience working with streamers and influencers within the iGaming sector

• •Understanding of crypto payments and on-ramp solutions
• •Experience with Responsible Gaming and compliance processes
• •User-level knowledge of BI tools such as Tableau, Looker, or Power BI
• •Experience in crisis communications and working with review platforms