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Overview
Join Stripe as a Credit Operations Collections Analyst to enhance collections processes and reduce credit risk while collaborating with a global team.
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Risk Operations team is looking for an experienced Credit Operations Collections Analyst to join an industry leading global credit operations team.
What you’ll do
- •Work with merchants from venture-backed startups to well established institutions
- •Complete in-depth credit reviews on merchants to identify credit concerns and collections strategies
- •Investigate and action/triage escalations across multiple channels while providing accurate and timely responses
- •Own various operational processes that the team performs such as credit collections reviews and handling urgent risk-related escalations whilst upholding a strong commitment to process excellence and clear documentation
- •Identify risk factors & trends and further report said trends to the wider risk team
- •Utilize analytics to optimize strategies which can be enforced across the portfolio
- •Maintain regular communication with cross-functional stakeholders
- •Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements
- •Lead team work streams related to credit decisioning & accuracy, providing updates in team and org wide business reviews.
Preferred qualifications
- •Credit experience in payments, e-commerce, or fintechs.
- •Experience designing credit/risk workflows, analyst tooling, and processes/procedural workflows.
- •Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations.
Who you are
- •4+ years of relevant experience in commercial credit collections and managing workouts with a solid understanding of general commercial credit principals.
- •1 or more years of experience leading risk related projects or initiatives working closely with cross-functional stakeholders.
- •Experience using data to propose creative solutions to both tactical and strategic problems.
- •Creativity, a team-focused mentality, and effective problem solving skills.
- •The ability and desire to question the status quo.
- •The ability to approach challenges from a user perspective while being pragmatic and solutions oriented.
- •Deep empathy for entrepreneurs running a business and are motivated to solve problems to empower them.