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Overview
Join Kaizen Gaming as a CRM Gaming Specialist to drive product excellence and optimize customer experience in a hybrid work environment. We are Kaizen Gaming, the team powering Betano, one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices.
As a CRM Gaming Specialist, you will
- •Own and manage homepage planning in alignment with local CRM and commercial priorities.
- •Collect and synthesize customer experience (CX) feedback, turning insights into actionable product or process improvements.
- •Conduct competitive monitoring to benchmark features, promotions, and CRM tactics, sharing insights with the wider team.
- •Track and analyze performance data, identifying opportunities for optimization and highlighting issues early.
- •Collaborate closely with HQ Product teams, following up on product requests, roadmap items, and localization needs.
- •Ensure alignment with CRM & Marketing to deliver cohesive and timely campaigns and product support.
- •Perform regular local product audits (PRD auditing) to ensure feature configurations, offers, and UX align with strategic goals.
Kaizen Gaming Perks
- •Hybrid way of working.
- •A buddy will support you with your onboarding.
- •Competitive pay and bonus scheme.
- •Private health insurance for you and your family.
- •Monthly meal allowance.
- •Commuting allowance.
- •Multi-sport card.
- •Developmental 360° feedback framework.
- •Unlimited access to Udemy & continuous training.
- •Family Support.
What you’ll bring
- •Relevant experience in CRM, Product Operations, or a similar role within a tech, e-commerce, or gaming/betting company.
- •Advanced knowledge of English.
- •Strong analytical mindset and confidence working with performance data and KPIs.
- •Excellent organizational and planning skills, with proven experience in campaign/calendar management.
- •Ability to coordinate with teams across different time zones and functions & communicate clearly and concisely across product and business teams.
- •Understanding of customer journeys and lifecycle marketing principles.
- •Ability to define a set of requirements that pinpoint business challenges.
- •Eager to work in a fast-paced product environment, constantly striving to enhance our product offering and user experience.