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Overview
Join BetConstruct as a CRM Support Specialist to design and execute CRM campaigns focused on customer retention and reactivation. SoftConstruct is on a search for a new player to join our team.
What you'll do
- •Design and execute daily, weekly, and monthly CRM campaigns focused on customer retention and reactivation.
- •Create and manage personalized promotions for targeted customer segments using CRM tools and platforms.
- •Test campaigns and promotional materials to ensure functionality, regulatory compliance, and optimal user experience.
- •Track, analyze, and report on promotion performance using defined KPIs.
- •Manage customer communication flows across multiple channels (SMS, internal messaging, pop-ups, emails) and align campaigns with appropriate audience segments.
- •Provide support and guidance during CRM system training sessions (e.g., demo calls), and assist with system implementation and onboarding processes.
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