Customer Success Manager

Join Linear as a Customer Success Manager to manage relationships with top customers, ensuring they realize the full value of our product. This remote role focuses on onboarding, support, and driving customer satisfaction. At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 30,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.

• •Develop and maintain strong relationships with key stakeholders at Linear’s largest customers - act as the primary point of contact for customer inquiries, concerns, and feedback
• •Become a product expert and help customers use Linear to drive business outcomes
• •Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts
• •Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product

• •Interesting and challenging work
• •Work-life balance
• •Competitive salary and equity
• •Employee-friendly equity terms (early exercise, extended exercise)
• •Stipend to set up your home office
• •Paid lunch and coffee during workdays
• •Work remotely, no commuting to the office
• •Paid co-working space/desk at an office
• •Health, dental, and vision insurance (US)
• •Regular team events and offsites
• •5 weeks of paid vacation
• •4 months of paid parental leave