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Overview
Join Mercuryo as a Customer Success Manager to redefine finance by blending traditional banking with decentralized finance. Manage high-value enterprise merchants in Asia, ensuring satisfaction and growth in a remote-first environment. Hi! We’re Mercuryo, and we’re on a mission to redefine finance by blending the best of traditional banking with the power of decentralized finance (DeFi). We believe everyone deserves seamless access to Web3 and traditional financial services, so we’re building the platform that makes it real: one that simplifies crypto and integrates it into the broader financial ecosystem. Since launching in 2018, we’ve grown into a recognized force in the industry, named one of Europe’s Fastest-Growing Startups 2025 by Sifted and awarded Best Crypto On-Ramp & Payments Solution 2025 by Cryptonomist. We’ve partnered with leading brands including Visa, Mastercard, MetaMask, Trust Wallet, Ledger, and Jupiter, powering over 200 products and collaborating directly with major ecosystems like Solana, Consensys, and BNB Chain.
What you'll do
- •Manage a portfolio of high-value enterprise merchants in Asia, ensuring satisfaction, retention, and growth.
- •Act as the primary point of contact for strategic accounts, driving day-to-day operational excellence.
- •Optimise merchant success by analysing performance metrics and proactively identifying opportunities to enhance growth and reduce churn.
- •Collaborate closely with Product, Compliance, Tech, and Commercial teams to support complex merchant needs.
- •Lead business reviews with key accounts and present performance insights and improvement plans.
- •Use HubSpot to track merchant health, log communications, and manage lifecycle touchpoints.
- •Handle escalations with professionalism, speed, and a solution-oriented mindset.
- •Identify upsell and cross-sell opportunities based on merchant performance and product fit.
- •Attend key events and be open to international travel to meet strategic merchants and represent the company at conferences.
- •Maintain a deep understanding of our products and services to guide merchants effectively.
- •Contribute to the continuous improvement of internal processes and documentation.
Conditions
- •Competitive market rate salary and performance-based incentives.
- •22 days annual leave with an additional 6 company days, plus bank holidays.
- •Comprehensive health insurance plans.
- •Maternity & Paternity leave support.
- •Extensive benefits program.
- •Flexible work schedule and remote work options.
- •Modern offices and co-working spaces across 6 countries.
- •Working equipment.
- •Professional development and training opportunities.
- •Opportunity to shape the initiatives you’re working on.
- •Diverse and friendly team. We are open-minded to new ideas.