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Overview
Join Stripe as a Customer Success Manager to help clients maximize value from our Revenue and Finance Automation product suite, driving engagement and growth.
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Responsibilities
- •Lead the RFA post-sale engagement, retention, and growth of your customers partnered closely with Account teams
- •Support expansion of your accounts--identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team
- •Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team
- •Evangelize Stripe customer success stories and customer success systems and processes
- •Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status
- •Serve as a trusted payments, billing, tax and invoicing advisor to the customer and educate them on the use and benefits of our products and our industry
- •Aligned with the account team perform business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities
- •Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
- •Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
Requirements
- •6+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product
- •Payments and/or fintech experience required
- •Experience with consumption-based SaaS products
- •Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
- •History of success as a consultant, pre-sales, technical account management, or equivalent
Preferred Qualifications
- •Prior experience working with modern SaaS billing and invoicing systems
- •Experience with billing solutions strongly preferred
- •Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses