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Overview
Looking for a detail-oriented and experienced Customer Support Specialist with Turkish language skills for a developing iGaming product.
Responsibilities
- •Handle incoming inquiries from regular and VIP clients
- •Consult users on the product and guide them to resolution
- •Address problematic situations and non-standard cases
- •Interact with related departments to solve client issues
Conditions
- •Salary is negotiable (based on interview results)
- •Shift schedule of 12 hours (GMT+3):
- •Day shift: 04:00–16:00
- •Night shift: 6:00–04:00
- •Remote work format
- •Opportunities for professional and career growth
Requirements
- •Fluent/native Turkish (written)
- •Experience in Customer Support or VIP Management for at least 1 year
- •Proficient in Helpdesk/CRM (preferably Intercom)
- •Understanding of basic metrics (SLA, CSAT, FRT, etc.)
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