Customer Support Specialist

Join Checkr as a Customer Support Specialist to deliver exceptional support and enhance customer satisfaction in a fast-paced environment. Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic.

• •Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism
• •Troubleshoot complex technical and procedural issues with speed and accuracy, escalating when appropriate
• •Handle a high volume of inbound inquiries with excellent prioritization, time management, and attention to detail
• •Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction
• •Contribute to knowledge base content and process improvement by identifying support trends and customer pain points
• •Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey

• •A fast-paced and collaborative environment
• •Learning and development allowance
• •Competitive cash and equity compensation, and opportunity for advancement
• •100% medical, dental, and vision coverage
• •Up to $25K reimbursement for fertility, adoption, and parental planning services
• •Flexible PTO policy
• •Monthly wellness stipend
• •In-office perks such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages
• •A relocation stipend may be available for those willing to relocate to a Checkr hub location.