Customer Support Specialist (Evening/Night Shifts)

Join paytech as a Customer Support Specialist focusing on merchant transactional support in a dynamic fintech environment. Work in a hybrid format with opportunities for growth. paytech is a next-generation payment technology company focused on delivering secure, scalable, and frictionless payment solutions for businesses worldwide. Our payment gateway powers thousands of merchants, and we are now expanding its capabilities with new, innovative functionality.

🍇 What you will do: ✔️ Serve as the primary contact for merchant transactional support requests; ✔️ Investigate and resolve issues related to payment processing failures, transaction statuses (approved/declined/pending) and settlements, API/payment integration-related queries; ✔️ Raise a flag to internal teams to troubleshoot and escalate issues when needed; ✔️ Communicate clearly with merchants and partners, providing timely updates and resolutions; ✔️ Monitor support queues and ensure SLA; ✔️ Identify recurring issues and contribute to process improvements and documentation.

🍇 What we offer: 💫 Competitive salary package and performance-based bonuses; 💫 Clear career progression path toward senior technical or product-related roles; 💫 Ongoing technical training and professional growth opportunities; 💫 Work equipment tailored to your needs (Mac / Windows / Linux); 💫 The option to work in a hybrid format after the probation period.