Danish Speaking Customer Service Agent
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Overview
Join Kindred Group as a Danish Speaking Customer Service Agent in Malta. Engage with customers, provide support, and enhance their gambling experience in a dynamic team environment. At FDJ UNITED, we don't just follow the game, we reinvent it. FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day. We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field. Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?
What you will do
- •Deliver Danish and English language customer support across LiveChat, email
- •Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations
- •Guide players through the website &/or Mobile App platform assisting them in using our services and products
- •Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
- •Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience
- •Speak on behalf of customers by providing useful feedback on their experiences
- •Support your colleagues and contribute to a great team atmosphere
What We Offer
- •€500 annual Well-being Allowance
- •24 days of annual leave, plus public holidays
- •Subsidised meals
- •Flexible hybrid working model (office and home)
- •Up to 6 weeks of fully remote working per year
- •Anniversary recognition awards
- •Private Health Insurance
- •Dedicated Career Development Plan
- •A friendly and supportive team environment in a fantastic office
Your experience
- •Fluency in Romanian and English, both spoken and written is essential
- •Responsible, and reliable team player
- •Experience of complex problem solving
- •Ability to multi-task in a fast-paced environment
- •Good understanding of basic internet and technical concepts