Due Diligence Agent

Join Immense Group as a Due Diligence Agent in the Payments and Risk Department, focusing on KYC document verification and customer communication. As part of the Due Diligence Team within the Payments and Risk Department, the Due Diligence Agent is working in a Team whose main objective is to process verification and KYC documents for our customers.

• •Evaluate, review, and approve KYC documents sent in by customers (e.g., Proof of ID, Proof of Address, Bank Statements, Payment Methods, 3rd Party Documents).
• •Work through verification cases maintaining speed, quality, and consistency of work.
• •Communicate with customers over e-mail regarding their verification documents.
• •Escalate any suspicions and/or concerns to the AML and Fraud teams for review.
• •Contribute to the team effort by meeting KPI’s and SLA’s.
• •Work closely with Customer Service Agents and Payments and Risk Analysts to carry out the set responsibilities.
• •Perform any other task/responsibility related to the role of Due Diligence Agent.

• •Private health insurance – because your wellbeing matters to us.
• •Wellness allowance – up to €300 per year.
• •Fresh and healthy Breakfast Lunch prepared every day in our penthouse kitchen – you can save up to €3,000 a year.
• •Birthday leave – as we want you to celebrate your day.
• •Company and team-building events – trust us, these are legendary.
• •Performance bonus – up to 10% of base salary if you reach your KPIs.
• •Relocation package to Malta, including flight and two weeks of accommodation.
• •And much more – see for yourself!