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Overview
Join IGT as an EMEA RGS Service Operations Specialist, where you will manage RGS changes, document processes, and resolve complex technical issues in the gaming industry. IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences —powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.
What you'll do
- •Identifies and by working with internal stakeholders determines and manages the impact to customers of major RGS changes/releases.
- •Documents, trains and communicates changes to RGS with focus on necessary process changes to Customers, Customer Service and RGS Product Specialists.
- •Identifies and documents operational procedures for new product deliveries.
- •Diagnoses highly complex technical issues and works with functional experts to resolve them.
- •Investigates and resolves highly complex technical issues escalated from RGS Product Specialist team.
- •Conducts ‘integration service reviews' with Tier 1 partners and:
- •Identifies issues and required fixes.
- •Manages fixes to production deployment.
- •Makes recommendations of how to improve integrations.
- •Tracks and measures revenue impact of improvement.