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Overview
Join IGT as a Field Service Technician in Australia, where you'll ensure optimal performance of gaming machines and provide technical support to customers. IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences —powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.
Key responsibilities include
- •Act as the technical interface with customers
- •Coordinate and perform product installations and maintenance
- •Respond to both email and phone requests for support
- •Monitor equipment performance
- •Provide feedback to Supervisor on product performance
- •Liaise with and support any assigned team member or service contractor within your region
Keys to Success
- •Building collaborative relationships
- •Decision making
- •Drive results
- •Foster innovation
- •Personal energy
- •Self-leadership
About You
- •A valid Driver's Licence is an inherent requirement of the role as work is performed onsite at client's premises
- •Willingness to obtain necessary licence as required (the company will assist with application)
- •At least 3 years field service experience including the handling of technical queries from the field
- •Available to travel local, regional and sometimes interstate
- •Available to work on a 7-day rotating roster (weekend work required)
- •Good understanding of electro-mechanical systems and computing environments
- •Professional presentation - appearance and communication skills
- •Experience with hand and power tools, or experience in a similar role
- •Ability to follow Work Health and Safety standards, protocols and guidelines