The vacancy is well-structured with clear responsibilities and compensation, but lacks detail on technology and seniority.
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Overview
Join IGT as a Field Service Technician to support gaming and fintech equipment across Northern California, delivering exceptional customer service in a fast-paced casino environment. IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.
What you'll do
- •Troubleshoot, diagnose, and repair kiosks, ATMs, slot machines, and related gaming/fintech equipment
- •Perform preventative maintenance to ensure optimal equipment performance and reduce downtime
- •Provide technical support to customers on operational and maintenance-related issues
- •Diagnose mechanical, hardware, software, networking, and system failures using established procedures
- •Serve as the primary customer contact for technical service and support-related concerns
- •Conduct site surveys and assist with installations, upgrades, and equipment deployments
- •Maintain accurate inventory and documentation for parts, repairs, and service activity
- •Travel throughout the assigned service territory, including support for Graton Casino and surrounding regions from Lake County to San Pablo
- •Participate in an on-call rotation schedule approximately once every four weeks
- •Support additional field locations and team members as business needs require
Conditions
- •Starting compensation range is $49,320k – $67,815k USD with flexibility to adjust higher or lower based on qualifications
- •Discretionary bonus opportunities
- •Comprehensive health, dental, and vision coverage
- •Paid time off and wellness programs
- •Tuition reimbursement
- •401(k) with company contributions
- •Additional benefits including disability coverage and identity protection