Field Service Technician (Casino/Gaming) - South Dakota
The vacancy is well-structured with clear responsibilities and compensation details, but could improve on tech stack specifics.
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Overview
Join IGT as a Field Service Technician to support casino customers by installing, maintaining, and troubleshooting gaming equipment. Enjoy a dynamic role with opportunities for travel and career growth in a global gaming technology leader. IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.
What You'll Do
- •Troubleshoot, repair, and maintain gaming equipment, hardware, software, and system components.
- •Perform preventative maintenance and identify root causes of technical issues.
- •Install new equipment and conduct site surveys for customer locations.
- •Serve as the primary technical contact for customers, providing outstanding service and support.
- •Maintain accurate inventory records and complete required service documentation.
- •Support teammates and assist with additional field service activities as needed.
- •Travel to customer sites to perform installations, maintenance, and technical support.
What We Offer
- •Starting compensation range is $49,320 - $67,815 USD, with flexibility to adjust higher or lower based on qualifications.
- •Discretionary bonus opportunities.
- •Comprehensive health, dental, and vision coverage.
- •Paid time off and wellness programs.
- •Tuition reimbursement.
- •401(k) with company contributions.
- •Additional benefits including disability coverage and identity protection.
What We're Looking For
- •High school diploma or GED required; vocational or technical education preferred.
- •2+ years of technical field service or customer-facing technician experience.
- •Strong troubleshooting and problem-solving skills involving hardware, software, and networking.
- •Excellent customer service and communication skills.
- •Proficiency with Microsoft Office applications, including Word and Excel.
- •Valid driver's license with the ability to travel extensively between customer locations.
- •Ability to obtain and maintain required gaming licenses.
- •Comfortable lifting up to 50 pounds and moving gaming equipment using appropriate tools and equipment.
- •Flexible to work overtime, evenings, weekends, holidays, and participate in on-call support as business needs require.