Finance Operations Specialist

Join Coinhako as a Finance Operations Specialist to support daily operations in the digital-asset business, focusing on asset reconciliation, trade settlement, and process improvement. Coinhako supports the day-to-day operations of the company’s digital-asset business. The role is responsible for asset reconciliation, trade settlement, safeguarding controls, operational reporting, issue resolution, and process improvement.

• •Coordinate daily operational activities and ad hoc assignments from the reporting manager, ensuring adherence to standard operating procedures, internal controls, service-level expectations, and quality standards.
• •Perform daily reconciliation of the company’s and clients’ digital assets, fiat balances, receivables, payables, and other relevant assets and liabilities across wallets, custodians, exchanges, banks, and internal ledgers.
• •Investigate reconciliation breaks and balance discrepancies, identify their root causes, and coordinate with the relevant teams or counterparties to ensure timely resolution.
• •Facilitate the timely and accurate settlement of digital-asset and fiat transactions with exchanges, custodians, liquidity providers, banks, and other counterparties.
• •Monitor pending deposits, withdrawals, transfers, and trade settlements, escalating delayed, failed, or unusual transactions in accordance with established procedures.
• •Support the proper segregation and safeguarding of client assets in accordance with applicable Monetary Authority of Singapore requirements, internal policies, and regulatory obligations.
• •Maintain accurate operational records and supporting documentation to provide a clear audit trail for transactions, reconciliations, approvals, and exception handling.
• •Prepare accurate and timely reports covering operational accounts, asset positions, transaction activity, reconciliation exceptions, settlement status, and key operational metrics.
• •Address day-to-day operational issues and incidents, working with Technology, Trading, Finance, Compliance, Risk, Customer Support, and other relevant departments to achieve prompt resolution.
• •Escalate material discrepancies, control failures, settlement risks, and operational incidents to the appropriate stakeholders in a timely manner.
• •Facilitate clear communication and effective information flow between the Operations team and other departments to support seamless collaboration and coordinated decision-making.
• •Assist with the development, documentation, implementation, and periodic review of operational procedures, controls, checklists, and contingency plans.
• •Identify operational risks, control gaps, and opportunities for process improvement, and implement practical solutions to improve accuracy, efficiency, scalability, and resilience.
• •Participate in operational risk assessments, internal and external audits, compliance reviews, and regulatory reporting exercises, where required.
• •Contribute to projects involving workflow automation, system integration, data analytics, and the responsible deployment of artificial intelligence within operational processes.
• •Assist with testing, validating, and implementing new systems, products, custody arrangements, trading venues, and operational workflows.
• •Monitor the effectiveness of automated processes and ensure that appropriate review, approval, exception-management, and human-oversight controls remain in place.
• •Stay informed about developments in digital-asset markets, blockchain transactions, custody practices, settlement infrastructure, and relevant regulatory requirements.

• •Friendly and fun start-up work culture.
• •Convenient work location located in the heart of CBD area.
• •Generous annual leaves on top of national holidays.
• •Medical coverage including GP, Specialist, TCM, and more.
• •Self-care benefits and exciting fitness workshops/webinars.
• •Vibrant office with a well-stocked pantry.

• •Bachelor’s degree in Business, Finance, Accounting, Economics, Operations, Information Systems, or a related discipline.
• •Relevant experience in operations, settlements, reconciliation, treasury, custody, brokerage, financial services, fintech, or digital assets.
• •Strong understanding of transaction lifecycles, reconciliations, asset safeguarding, and operational controls.
• •Familiarity with digital-asset wallets, blockchain transactions, cryptocurrency exchanges, custodians, and fiat payment processes is preferred.
• •Awareness of the Singapore regulatory environment and MAS requirements applicable to digital-payment-token or digital-asset businesses is advantageous.
• •Strong numerical, analytical, and problem-solving skills, with excellent attention to detail.
• •Ability to investigate discrepancies systematically and manage multiple time-sensitive tasks in a fast-paced environment.
• •Strong written and verbal communication skills, with the ability to collaborate effectively across departments and with external counterparties.
• •Proficiency in Microsoft Excel or Google Sheets; experience with SQL, data-visualisation tools, workflow automation, or AI-enabled tools is an advantage.
• •High level of integrity and sound judgment when handling client assets, confidential information, and sensitive transactions.