Hardware Operations Engineer

OpenAI is seeking a Hardware Operations Engineer to ensure the reliability and lifecycle health of its compute infrastructure, focusing on hardware operations and fleet reliability. OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.

• •Drive technical triage and resolution of complex hardware failures impacting production systems.
• •Partner with Fleet Health Engineering to investigate recurring hardware issues, identify failure patterns, and improve fleet reliability.
• •Lead root cause analysis (RCA) efforts for critical hardware incidents and develop corrective and preventive action plans.
• •Collaborate with Cloud Service Provider operations teams and OEM vendors to coordinate repairs, replacements, upgrades, and hardware lifecycle activities.
• •Establish and continuously improve hardware maintenance procedures, operational runbooks, and troubleshooting standards.
• •Analyze hardware failure trends and operational metrics to identify reliability risks and improvement opportunities.
• •Support new hardware introductions, validation activities, and production readiness reviews.
• •Coordinate spare parts strategy and inventory planning with supply chain and site teams.
• •Partner with Hardware Engineering, Manufacturing, and Infrastructure teams to provide field feedback that improves future platform designs.
• •Develop scalable operational standards and best practices that can be deployed across future Stargate campuses.
• •Mentor on-site technicians and partner teams on advanced troubleshooting methodologies and hardware operational excellence.