Head of Risk

Join Soft2Bet as the Head of Risk, leading risk, fraud, and KYC operations in a regulated environment. Drive sustainable growth and ensure compliance in a dynamic iGaming platform provider. Soft2Bet is a platform provider delivering casino and sports betting brands. With a performance-first approach, the company combines strong product execution, localization and trusted local partnerships to drive sustainable growth across competitive regions, supported by a rigorous compliance culture and a focus on customer experience.

• •Build, lead, and coordinate the Risk, Fraud, and KYC teams in the New Jersey office.
• •Oversee and manage Risk, Fraud, and KYC functions in outsourced locations, ensuring alignment with internal standards and operational goals.
• •Develop and implement a robust Anti-Fraud strategy for the NJ license, including rules, triggers, and workflow processes.
• •Ensure timely and efficient processing of customer withdrawals, KYC documentation, and related procedures in alignment with SLA targets.
• •Collaborate with the AML function by identifying and reporting suspicious player activity to the MLRO.
• •Establish and maintain effective workflows between Risk, Customer Support, and VIP teams.
• •Develop, document, and continuously improve procedures related to Antifraud, Risk Management, and KYC.
• •Monitor daily SLAs and brand KPIs, and report findings to the Head of Operations.

• •Bonuses: Discretionary, performance based
• •Benefits: Comprehensive medical, dental, and vision + 401(k)
• •Time Off: Generous PTO policy
• •Perks: Partially subsidized in-office breakfasts and lunches
• •Culture: Collaborative, international team that celebrates milestones and wins together
• •Growth: Strong opportunities for professional development and ownership within a scaling organization.

• •Proven experience leading Risk, Fraud, and KYC functions in a regulated industry, ideally within iGaming, sports betting, fintech, or payments.
• •Strong understanding of fraud prevention strategies, rules engines, triggers, case workflows, and operational risk controls.
• •Hands-on experience managing customer withdrawals, KYC reviews, and verification processes in high-volume environments.
• •Familiarity with AML processes and the ability to identify and escalate suspicious activity to the appropriate compliance stakeholders.
• •Experience managing both in-house and outsourced teams across multiple operational functions.
• •Strong analytical skills and the ability to monitor SLAs, KPIs, and operational performance metrics.
• •Excellent leadership, communication, and cross-functional collaboration skills.
• •Ability to build processes, improve workflows, and create clear procedural documentation.
• •Proactive, organized, and execution-focused approach to risk operations management.