HEAD OF VIP

We are looking for a Head of VIP with at least 2 years of experience in iGaming, including 1 year in a leadership role, to manage and develop our VIP Management direction. We are creating a limitless ecosystem where every player gets everything they want: sports betting, live broadcasts, mini-games, and large-scale giveaways. We are building a community where innovation goes hand in hand with entertainment.

• •Manage and develop the VIP Management direction.
• •Lead the team of VIP managers: set tasks, develop employees, conduct 1:1 meetings, control quality of work, and achieve KPIs.
• •Develop strategies for retaining and developing VIP players.
• •Build and improve VIP management processes.
• •Develop and optimize bonus programs, personalized offers, and loyalty programs.
• •Control the quality of service for VIP players and enhance customer service.
• •Analyze player behavior, segment the client base, and forecast activity.
• •Monitor key business metrics (Retention, GGR, NGR, ARPU, LTV, ROI, etc.).
• •Manage the budget for VIP programs and assess the effectiveness of initiatives.
• •Identify churn risks and develop retention strategies.
• •Prepare analytical reports and present results to management.
• •Collaborate with CRM, Product, Marketing, Payments, Risk, and other teams to develop the VIP direction.

• •Competitive salary.
• •Relocation to sunny Cyprus.
• •Work in a rapidly growing company with large-scale projects.
• •Opportunities for professional and career growth.
• •Compensation for sports activities.
• •Compensation for foreign language studies.
• •Gifts for employees' children on their birthdays.
• •Corporate events and team-building activities.